All stakeholders of the LOTOS Group have an impact on the extent to which we can create an economic value as well as a value for society
and the environment. That is why we strive to build lasting bilateral relations
with all our stakeholder groups. In the process of making decisions that affect them, we always take into account their benefit. We remain in a constant dialogue with our environment, adjusting the methods of conducting the dialogue to each stakeholder group. The primary goal of the dialogue is to develop solutions that will allow us and our stakeholders to gain long-term benefits. The key to success is to recognize their real needs and expectations as best as possible. We are able to successfully diagnose them, among others through:
- systematic surveys of customer and contractor satisfaction. See how our customers and contractors rated us in 2017 [LINK]
- regular exchange of information with capital market participants, using the Investor Relations service as well as during the Road Show,
- consistent with current need for contacts with regulators and control and monitoring organizations,
- dialogue with employees, as part of the current work, as well as using trade unions and regularly measuring their job satisfaction.
We identify key stakeholders based on the extent of the impact they have on us and how our business interacts with them.
In our internal environment, the key stakeholders are:
- the employees,
- the companies of the corporate group,
- the trade union organizations,
- The Workers’ Council.
Our social environment consists mainly of:
- local communities,
- non-governmental organizations,
- government administration,
- local government units,
- research institutes and educational centres,
- employers’ organizations,
- natural environment,
- potential employees
- and the media.
Our market environment comprises mainly of:
- contractors and subcontractors,
- recipients and customers,
- capital market participants,
- business partners,
- competitive companies,
- industry organizations and international institutions,
- control and monitoring organizations.